GMR Hyderabad International Airport Earns Three Prestigious Global Recognitions from ACI World

GMR Hyderabad International Airport (GHIAL) has been honoured with three prestigious recognitions from Airports Council International (ACI) World, underscoring its commitment to delivering exceptional passenger experiences, fostering accessibility and inclusion, and maintaining world-class service standards. These achievements reflect the airport’s continuous focus on innovation, operational excellence, and customer-centric initiatives that enhance every stage of the passenger journey.

The recognitions include:

• Customer Experience Excellence: Hyderabad Airport has achieved ACI Airport Customer Experience Accreditation Level 5, the highest level under ACI World’s customer experience framework, recognising airports that have successfully embedded customer experience across their strategy, culture, operations, innovation, and stakeholder engagement.

• Accessibility & Inclusive Travel: The airport has been awarded ACI Accessibility Enhancement Accreditation Level 2, acknowledging its ongoing efforts to create a seamless, dignified, and inclusive travel experience for passengers with reduced mobility and diverse accessibility needs.

• Global Recognition for Arrivals Experience: Hyderabad Airport received the ACI ASQ Customer Experience Award 2025 for “Best Airports at Arrivals Globally,” based on passenger feedback through ACI’s Airport Service Quality (ASQ) programme, recognising excellence in delivering a smooth, welcoming, and high-quality arrivals experience

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