Hyderabad International Airport Launches GMR Airport’s First Real-Time Lost & Found Tracking Platform for Passengers
GMR Hyderabad International Airport Ltd. (GHIAL) has launched GMR Airport’s first Real-Time Lost & Found Tracking and Communication Platform for passengers. The digital platform simplifies the process of reporting, tracking and recovering lost belongings. It brings lost-item reporting, request tracking and passenger communication onto a single platform. Passengers can now monitor the status of their requests in real time and receive timely updates throughout the recovery process. The initiative reinforces Hyderabad Airport’s commitment to technology-driven passenger services and enhanced customer experience.
The platform has been designed to make lost-item reporting quick and convenient.
How it works:
- Visit the Lost & Found portal and click Raise a Request.
- Enter your name, email address and contact details.
- Select the category that best matches the lost item.
- Provide details on where and when the item was misplaced and add a description.
- Upload a photograph, if available, to support identification.
- Submit the request and receive a unique reference ID via email.
- Use the reference ID to track the status of the request online.
- View request details and securely communicate with the Lost & Found team, when required.
- Receive updates until the item is identified, verified and returned.
Commenting on the launch, Mr. Kadhir Kadhiravan, CEO, GMR Hyderabad International Airport Ltd., said, “At Hyderabad Airport, we are committed to redefining passenger experience through innovation, digital transformation and service excellence. As part of this vision, we are proud to introduce GMR Airport’s first Real-Time Lost & Found Tracking and Communication Platform for passengers. Designed to bring greater transparency and convenience to the lost-item recovery process, the platform enables passengers to seamlessly report misplaced belongings, track request status in real time and receive timely updates through a single digital interface. By enhancing visibility, improving responsiveness and creating a more streamlined recovery experience, this first-of-its-kind solution empowers passengers with greater confidence and peace of mind. It reflects our continued focus on leveraging technology to deliver smarter, more efficient and customer-centric airport services.”
Through a unique reference ID and secure email verification, passengers can access request details, track progress and connect with the Lost & Found team when additional verification is required. The platform supports the complete recovery journey, from request submission through identification, verification and return of belongings.
The introduction of the integrated digital Lost & Found Management System reflects GHIAL’s continued focus on leveraging technology to enhance passenger services and streamline airport operations. Passengers can access the service through the Hyderabad Airport Lost & Found Page.
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