Indigo News: IndiGo Maintains Flight Operations Amid Global Microsoft Outage
Indigo News
IndiGo has confirmed that its flight operations continue normally despite a global Microsoft service outage affecting several services worldwide. The airline said the technical issue has disrupted its email support services but has not affected its flights or other business operations.
On November 13, IndiGo issued an update on its official X account, informing passengers that its email services were experiencing problems due to the Microsoft outage. The airline warned that it might not receive emails sent by customers during the disruption.
However, IndiGo assured passengers that other customer support channels remain available. The airline has advised travellers who need immediate assistance to contact its AI-powered virtual assistant, 6E Skai, through its official website or mobile application.
The assistant continues to provide round-the-clock support and help passengers with their queries. IndiGo also said it was keeping customers informed through regular updates and notifications.
The Microsoft outage began on November 12 and affected several services, including Outlook, Microsoft Teams and Microsoft 365. Users and businesses across different countries reported problems accessing these platforms.
According to outage-tracking platform Downdetector, reports of Outlook-related problems crossed 138,000 during the disruption before gradually declining.
The outage affected businesses and organisations that depend on Microsoft’s cloud-based services for daily operations and communication. Several companies also reported difficulties accessing their email and other workplace tools.
Despite the disruption, IndiGo said its flights and other business functions were operating as usual. The airline continues to monitor the situation and provide customer assistance through its available support channels.
Passengers who need urgent help have been advised to use 6E Skai instead of relying on email support until services return to normal.
Ajeet Yadav is an aviation enthusiast covering airline news, airports, aircraft, and industry developments through well-researched and reliable reporting.
